Customer Service Consultant Houghton Estate Gauteng

Receptionist Jobs

Customer Service Consultant Houghton Estate Gauteng

Job Summary:

To deal with customer queries and complaints, record all data relating to the queries and ensure effective feedback to the customer from the respective client.

Key Responsibilities and Deliverables

Customer handling

  • Deal with all queries relating to:

o Product information

o Availability

o Complaints

  • Provide feedback (within 48hrs) to customers from the client pertaining to queries referred to the client from the call centre
  • Build relationships with customers by promoting the brand and its products:

o Create awareness of competitions

o Offer useful product suggestions

o Recommend recipes

o Market Promotions

  • Ensure call quality:

o Answer promptly(3rd ring)

o Use hold procedure effectively

o Listen carefully

o Question to confirm

o Pronounce words clearly/no via’s

o End calls with a positive and friendly tone

Client service

  • Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers
  • Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
  • Ensure excellent customer service on behalf of the client

Effective administration

  • Classify all calls into the correct category of AS400
  • Capture all the data relevant to each complaint on relevant systems:

o Batch details

o Complaint description

o Personal details

  • Maintain record of all correspondence between the relevant stakeholders
  • Record resolution of the complaint/query

Effective teamwork and self-management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate ability to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
  • Manage own career development by staying abreast of any technical and industry changes
  • Grade 12 on the job training (In-house)
  • Sound administrative skills
  • Excellent telephone manner
  • Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential (Training provided)

Apply online here

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