Apply For Contact Centre Agents Jobs at Sanlam

Closing Date: 30 September 2016

Sanlam seeks 15 Call Centre Representative to join its Customer Service department in Bellville. Please note that this inbound call center positions.

Key Responsibilities

• Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.
• You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
• Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.
• Please note that this inbound call centre position

Minimum Requirements

• Matric/Grade 12
• Tertiary qualification would serve as an advantage
• Life insurance customer service experience
• Experience in assurance administration.
• Competent with the administration of life covers, retirement annuities, savings plans and investments.
• Call Centre experience is critical for this position.

Knowledge

• We require individuals that are able to fluently communicate in English and Afrikaans. An African language would advantageous.
• Must be very effective in simultaneously navigating computers while communicating with clients on the phone.

Competencies

• Must have passion for customer services
• Strong communication skills
• Aptitude to identify and solve problems
• Capacity to manage information
• Very good Interpersonal skills
• You must have Integrity and hold respect for others

How to Apply?

Click HERE to apply online


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