30 Telemarketing Agents Required At – HomeChoice

Key Performance Areas

Sales performance

  • Ensure agreed KPA’s and sales targets are achieved in line with business requirements
  • Assist in increasing sales revenue within the Telemarketing department

Efficiency and productivity

  • Reach performance targets relating to productivity, adherence, turnaround time and quality
  • Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
  • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

  • Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
  • Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
  • Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
  • Continuously work towards improving the customer experience and service delivery

Quality standards

  • Focus on “getting it right first time” in order to ensure that
    • correct and precise information is relayed to customers
    • Capture all details of customer, call log and sales transactions accurately onto the system
    • Adhere to internal systems, policies, procedures and requirements

    How to Apply Click Here to Apply Online

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